At f.feilonga.top we strive to ensure that every customer has a smooth and satisfying experience when purchasing our digital goods. Since all of our products are virtual items delivered electronically, our refund policy is designed to protect both customers and the integrity of our services.
Refunds will only be considered under the following circumstances:
The product was not delivered due to a technical error on our platform.
The item delivered was substantially different from what was ordered.
Duplicate payments caused by a system error.
Refunds cannot be provided in the following cases:
The product has already been delivered successfully.
The issue was caused by incorrect account details or email address provided by the customer.
The customer simply changed their mind or no longer wants the product.
Malicious refund attempts or chargeback abuse (e.g., intentional false claims after successful delivery) will result in permanent account suspension and denial of future services.
To request a refund, please contact us within 48 hours of your purchase.
All refund requests must include your order number, transaction ID, and a clear description of the issue.
Approved refunds will be processed within 7–10 business days to the original payment method.
If you believe you are eligible for a refund or need assistance, please contact our support team:
Email: feilonga.top@outlook.com